299,90 lei Décathlon
Purchased this with my bike so I could drag my child around with me. Store stock said there was one in stock. The guys at the bike desk told me they had one that had been opened, but that they had checked it and all the bits were there.
It is missing the bolt for the clamp that attaches to the child bike forks, so I have to tape it up for today.
Worse than that, this item had been mounted and used. Bolt holes are stretched, and there are scratches all over it.
I would take it back, but need it today and it was the only one available.
Really disappointed that you would sell a damaged, incomplete product for full price. It obviously wasn't checked and I assume that the previous owner got a full refund.
Not sure where to go from here, as I have had to use it or face very disappointed children.
I have very high regard for Decathlon, but this experience has really dented it.
The usual negative comments from people who usually encounter issues because they have not read the instructions properly. The product is tricky to attach correctly as there has to be many parts for different types and sizes of bikes it will be attached to. There are youtube videios showing you how to attach if cannot understand instructions which most do. As for scratching paint, if you are putting metal on metal there will be marks, common sense must prevail, you either accept there will be a mark where you clamp the gaitor or you don't fit, it has to be metal against metal to be secure and safe. The product fitted to two of my girls bikes and she loved it and we had many a great outing on it and as she became more confident you can just detach and stow away on the towing bike to continue your journey. Excellent product and I recommend it.
We bought a 16" jack Pirabike and after a few times out realised the trail gator tow bar would be very useful. Purchased the trail gator and tried to install it only to find that with a central pull brake, which is the style on nearly all the decathlon kids bikes, you can't install the bracket onto the child's bike without an adapter kit. Disappointed I returned to decathlon the next day to find the adapter. The mechanic in decathlon had never seen one and was not aware of the requirement. The part is available widely in other retailers but does cost an additional £10. The mechanic was going to investigate but that didn't help my planned excursion for today. If you have a decathlon kids bike, chances are you need to buy the adapter so probably better to buy both from somewhere else.
My son loved the idea, haven't managed to use it!
Doesn't fit decathlon 14" or 16" from the box
Thanks for your mail. The Trailgator pack that we sell comes with the pull brake adapter as standard inside the package, so you should not need to purchase any additional parts for the product. Unfortunately it appears that the information that you received in store was incorrect, apologies for this. One possible explanation would be that the adapter had fallen out of the main packaging before you purchased the product in store.
I think the best solution would be to exchange the kit for a complete new one in store. I am so sorry that your planned excursion was scuppered by the lack of the adapter, and that the subsequent advice you received was incorrect, I will send you a private email to follow up on the specific store and to ensure we find an adequate solution to this problem for you.
Ross Farrington Market Manager
This product is simply not fit for purpose, the attachments to the child's bike offer no protection. I attached the bar as per the instructions, the bracket that surrounds the head the child's bike caused a deep gouge in the paintwork and very badly scratched the steel underneath. The bike is brand new and as one would be my son is incredibly upset at how the bike now looks. It would be good to have the relevant customer service individual to correspond with.
Ruined paintwork on my sone brand new bike
I'm sorry to read that the clamp on your son's bike has scratched your son's bike.
This product has been on the market for years and the design has not changed in this time.
If you could get in touch with me directly so that we can work to find a solution with you.
Peter Lazarus UK Market Manager DECATHLON
Pas simple a installer, difficile pour un enfant qui ne tient pas l'equilibe et les accessoires de montages abimes énormément les 2 vélos mais surtout le vélo enfant au niveau de la potence
Produit très compliqué à monter avec une notice très faible. A mon avis il serait nécessaire d'obtenir plus de support de la part des vendeurs, ce qui n'a pas été le cas. Nous avons utilisé le produit une fois avec une inquiétude sur le montage et la sécurité de notre enfant. Article remisé chez nous pour le moment ....
Barre assez compliquée à monter et stabilité du vélo tracté incertaine. Malgré le petit schéma explicatif le montage du système pour modifier le passage du câble du frein avant n'a rien d'évident même avec un vélo B twin.
Si au moins c'était compatible avec les BTWINs enfans ! Mains non. J'ai acheté un B'TWIN 16 pouces pour mon aîné il y 6 ans. Mon cadet la ensuite utilisé et maintenant c'est mon benjamin qui le prend. Pour faire des balades en vacances tous les 5, j'ai acheté cette barre sur les conseils d'un vendeur sauf que pour l'utiliser, j'ai dû neutralisé le frein avant du vélo de mon fil ! En effet, la partie qui se fixe sur le vélo de l'enfant et proéminente et bloque le câble de frein lorsque l'enfant tourne le guidon du vélo. Seul solution, retirer le câble et la gaine de frein avant. Du coup, le vélo de mon fil n'a plus que le frein arrière !
D'habitude je suis un inconditionnel des produits Décathlon mais là ce n'est pas un produit Décathlon c'est juste vendu par Décathlon. Bref c'est très long à monter et régler ( compter au moins 1h30!), je précise que je suis bricoleur et que j'ai du matériel ! La notice est très mal illustrée et presque sans explications. Une fois montée la barre (très lourde) doit être systématiquement réajustée à coups de clés dynamométriques. Le vélo de l'enfant n'est pas stable et le système de freinage est mis à rude épreuve. Bref c'est cher, mal pensé, dangereux et à éviter
Assez fastidieux à installer, mode d'emploi pas top, et surtout, une fois installé: barre vrillée... Quelques degrés seulement, mais suffisant pour que l'enfant ait peur de tomber et que tout le monde le remarque dans la rue...